Shipping and Return Policy

SHIPPING INFORMATION

Our focus is to offer reliable, personalized customer service, and earn the continued trust and loyalty of our customers. We provide local pick up and Free STANDARD/GROUND shipping to the 48 contiguous states on most items. (This does not include AK, HI, PR or the Virgin Islands). We do not ship to P.O. Boxes. SoundSurvivor is not responsible for any taxes, duties, storage, customs or brokerage fees applied by the destination country outside of VT. We work diligently to ensure that your order arrives in a timely manner. Please understand that some factors such as weather, high postal traffic and the performance of the shipping companies are outside of our control.

RETURN INFORMATION

After receiving the item, buyer must contact us within 3-4 days of delivery with any problems. Items must be returned with all original packaging as well as, all included items. Return shipping will be paid by the buyer. Depending on availability, we will exchange a defective unit for the same unit. WE DO NOT ACCEPT INTERNATIONAL RETURNS